Last updated: October 29, 2026
We strive to provide the best possible analytics service for our users. If you are not entirely satisfied with your purchase, we're here to help.
Refund requests must be submitted within 7 days of the original purchase date. To be eligible for a refund, you must have used less than 10% of the credits purchased in the transaction you are requesting a refund for.
To request a refund, please contact our support team at [email protected] with your account email and transaction receipt. Our team will review your request and notify you of the approval or rejection within 2-3 business days.
If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
We do not issue refunds for credits that have already been consumed to generate reports, as the computing resources and API costs have already been incurred by our platform.